As COVID-19 continues to spread and following the rules and guidelines setforth by Dubai authorities we had to completely shut down our stores until further notice as there is nothing more important to us than the well-being of our community, customers, employees and you.
I want you to know that we are doing all that we can to support you. The team and I value the decision you took by entrusting us with your items and I would like to reassure you that your items are in safe hands and we are doing our level best to leverage this throughout our website, mobile apps and social media channels.
Unfortunately, logistics is a challenge at this moment, we are unable to fulfill orders on time and the same goes for consignment activities (pulling out or adding more items). We will be monitoring the situation and updating you as soon as we are able to open the store even if it’s for a couple of hours.
On a higher note, our online sales channels are growing rapidly, online orders keep coming in, so rest assured that we are still able to sell your items and you will be paid as usual every Thursday whether the item was delivered or not.
Lastly, please take care of yourselves and your families. stay safe. As always, we are here to listen, you can reach out to us anytime via email or Instagram.
We will get through this together as I always say; Because we can.
Genuine and we act on it